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- Only Blank cards can be exchanged. PRINTED CARDS cannot be EXCHANGED/RETURNED.
- In case of exchange, shipping costs from Jaipur (India) to the destination and return shipping charges from destination to us will be deducted. Also 12% of the total costs incurred will be retained as processing fee.
- Refunds will be initiated only after receipt of the goods in good condition.
- Exchange amount is original amount paid less costs of shipping (to and fro) of original order and less the processing fee.
- All items must be returned in their original packaging along with a copy of the invoice and these must be packed together in a secure, tamper-proof box. We do not accept partial or used packs of supplies or items returned in envelopes.
- No returns/refunds are entertained on grounds of your not liking the design and/or product, paper, color variation from the online samples. In such circumstances only exchange requests as per our `exchange policies’ shall be entertained.
- Our site has a facility that allows you to see multiple pictures of the cards before making up your decision or ordering in quantities.
- Colors displayed on your monitor may vary from the actual printed card. Handmade paper tends to vary both in gsm (grams per square meter) and color. A variation of ±10% is an acceptable norm worldwide. There might be minor variations in paper of other grades too.
- Though we try our best to supply cards of the same size as specified on our website, there can be circumstances when the size of the printed card may vary slightly from the sizes mentioned therein. In our endeavor to provide you with the best cards, we reserve our rights to make slight alterations in their size. Cards once supplied shall not be taken back on grounds of alterations from the samples displayed online. Products will be returned only if there is a gross variation from the online sample.
- In case you want to return the cards, please send an email to firstname.lastname@example.org along with details of why the cards should be returned. Our personnel will try to resolve your problems and in case no solutions can be reached at, your money will be refunded.
- Unused packs of invitation supplies may be returned for a refund within 2 days of receiving the material. Shipping cost incurred in sending the cards to you are non-refundable. All items must be returned in their original packaging along with a copy of the invoice and these must be packed together in a secure, tamper-proof box. We do not accept partial or used packs of supplies or items returned in envelopes.
- 7 working days are required from the date of receipt of goods to process the refund order.